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General FAQ
Q. How do I pay for my order?
SulkyEmbClub is a Paypal Verified Merchant.

Q. What currency do you use?
A. All sales are in U.S. Dollars

Q. What is your refund policy?
A. Due to the electronic nature of our products, it could, when downloaded, easily be reproduced therefore we cannot offer any refunds or exchanges. We will however provide you with all of the technical support needed. We can only guarantee the quality of the files and formats we provide. After purchasing our designs any resizing and conversion of the files will be at your own risk. We cannot accept responsibility for loss in quality of resized images, or failure by doing so.

Q. May I resize your designs?
A. Yes you may resize our designs, but not more than 20% of the original size. We do not take responsibility for any loss in quality in the designs after resizing.

Q What are the terms of use for your designs?
A. You can use our designs to produce items to sell, but no mass production in any way is allowed. Designs you obtain (free or purchased) cannot be traded, shared, sold or combined in other design packs or be given to friends. Copying embroidery designs or sharing them is a copyright violation and illegal even if you purchased the file or download a free sample. Click here for more about our Terms and Conditions.

Q. How will I receive my designs?
A. Your designs are delivered instantly via instant download upon completion of your checkout.

Q How long will it take for me to receive my designs?
A. Once your payment has been cleared, your embroidery files are available for immediate download. Some email servers do not read the download links email (primarily Yahoo, AOL and Hotmail). If you do not receive the e-mail with the download link, simply log into your account and go to your Sales History and download them from there.

Q. What does my design set consist of?
A. You will receive your embroidery design in the format you selected before checkout. Secondly you will receive a color chart showing the design in color and the threads used. In the case of a special project you will receive beautifully detailed illustrated instructions from A-Z. Both documents are in Pdf format. Note: You will also be able to see the color charts online before purchasing. This is a wonderful feature!

Q. What if I do not receive my designs?
A. If for some reason you do not receive your designs, please email us at support@sulkyembclub.com We usually answer all emails within an hour. However, due to time zone differences, or exceptional circumstances that might occur, we request that in general you please allow us up to 24 hrs for a response. Some email providers have aggressive spam filters and may filter our emails to you into your spam box. Should you not hear from us within an hour please check your spam box regularly. There is nothing we can do from our side to prevent the filtering of our e-mails. Please also remember that email is fallible. E-mails do get lost in cyberspace, internet connections do get disturbed, email servers may be down or for many other reasons your email may not be received by us and visa versa. In this case, we may not have received your email or you may not have received our response and we suggest just resending your email.

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